We applied the Verbal Response Mode coding system to 80 medical interviews to characterize role dimensions of patient and physician and to assess the relation between physicians' role dimensions and patients' satisfaction. Role dimensions conformed closely to prior work Physicians' acquiescence was positively correlated with satisfaction. This study suggests that the role dimensions generated by the Verbal Response Mode taxonomy are a useful measure of patients' and physicians' relationships.
Get full access to this article
View all access options for this article.
References
1.
AndersonL. A.ZimmermanM. A. (1993) Patient and physician perceptions of their relationship and patient satisfaction: a study of chronic disease management. Patient Education and Counseling, 20, 27–36.
2.
CarterW. B.InuiT. S.KukullW. A.HaighV. H. (1982) Outcome-based doctor-patient interaction analysis: identifying effective provider and patient behavior. Medical Care, 20, 550–566.
3.
InuiT. S.CarterW. B.KukullW. A.HaighV. H. (1982) Outcome-based doctor-patient interaction analysis: comparison of techniques. Medical Care, 20, 535–549.
4.
StilesW. B. (1978–79) Discourse analysis and the doctor-patient relationship. International Journal of Psychiatry in Medicine, 9, 263–273.
5.
StilesW. B.PutnamS. M.JamesS. A.WolfM. H. (1979) Dimensions of patient and physician roles in medical screening interviews. Social Science & Medicine, 13A, 335–341.