Dissonance among 23 professional and 7 paraprofessional staff of drug service agencies toward case record management of addicts was investigated. Analysis showed that these paraprofessionals, former drug addicts now in a treatment role, tend to be more critical of how case records are dealt with than professional staff. The data favour the hypothesis that the greater the diversity of staff's background characteristics, the greater are the chances for disagreement and discord in organization and management.
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