A total of 75 15-min. observations of customers' behavior at a food supermarket suggests that only about 15% of shoppers observe the item limit of the express lane. The overages tend to be limited to approximately 1 to 3 pieces.
Get full access to this article
View all access options for this article.
References
1.
BergC.Operating under the table. Restaurant Business, 1991, 90(13), 133–141.
2.
CherringtonD.CherringtonO.How to stop lying, cheating and stealing. Executive Excellence, 1990, 7(7), 19–20.
3.
CranfordA.The white lie syndrome. Insurance Review, 1991, 52(8), 24–27.
4.
JohnstoneR.Beg, steal or borrow. Far Eastern Economic Review, 1991, 103(3), 66.
5.
KinniT.Lock the door before the horse is stolen. Industry Week, 1992, 241(9), 29–34.
6.
TrinkausJ.Honesty at a motor vehicle bureau: An informal look. Perceptual and Motor Skills, 1980, 51, 1252.
7.
TrinkausJ.Defining the supermarket item: An informal look. Perceptual and Motor Skills, 1990, 71, 350.
