First-line supervisors from five textile mills located in the southeast completed the eight-scale Downs-Hazen measure of satisfaction in communication. These data were examined to determine the dimensional stability and the intrascale internal consistency of the measure. The results indicate that, although an eight-factor solution is reasonable, only in a few instances is the generated subscale structure as originally hypothesized. Further, the subscales do not appear orthogonal.
Get full access to this article
View all access options for this article.
References
1.
CattellR. B.Scree test for the number of factors. Multivariate Behavioral Research, 1960, 2, 245–276.
2.
DownsC.HazenM.A factor analytic study of communication satisfaction. Journal of Business Communication, 1977, 14, 63–73.
3.
DownsC.HazenM.QuigginsJ.A theoretical analysis of communication satisfaction. Paper presented at the Speech Communication Association Convention, New York City, November 1973.
4.
DunhamR.SmithF.BlackburnR.Validations of the Index of Organizational Reactions with the JDI, the MSQ and faces scales. Academy of Management Journal, 1977, 20, 420–432.
5.
FriedlanderF.MarguliesN.Multiple impacts of organizational climate and individual value system upon job satisfaction. Personnel Psychology, 1969, 22, 171–183.
6.
GibbJ.Defensive communication. Journal of Communication, 1961, 22, 384–388.
7.
GuttmanL.Multiple group methods for common factor analysis. Psychometrika, 1952, 17, 209–222.
8.
HarmanH.Modern factor analysis. (2nd ed.) Chicago: Chicago Univer. Press, 1967.
9.
HellreigelD.SlocumJ.Organizational climate: Measures, research, and contingencies. Academy of Management Journal, 1974, 17, 255–280.
10.
JohannessonR.Job satisfaction and perceptually measured organizational climate: Redundancy and confusion. In FreyM. W. (Ed.), New developments in management and organizational theory: Proceedings of the Eighth Annual conference. Boston: Eastern Academy of Management, 1971. Pp. 27–37.
11.
McGregorD.The human side of enterprise. New York: McGraw-Hill, 1960.
12.
NunnallyJ.Psychometric theory. (2nd ed.) New York: McGraw-Hill, 1978.