In scientific teams as in life, conflicts arise. This paper aims to provide an introduction to tools and skills to help in managing conflicts in practice. Using a structured approach enables the concerns and interests of all involved to be identified and clarified. It also permits a better understanding of yourself and others and will help empower those in conflict to find acceptable and workable resolutions.
EisenhardtK, KahwajyL, BourgeoisLJ.How management teams can have a good fight. Harv Bus Rev. 1997: 77–85.
10.
RobinsonRJ.Errors in Social Judgment: Implications for Negotiation and Conflict Resolution. Harvard Business School Publishing, Case Note 8971031; 1997: 1–7.
11.
SussmanL.How to frame a message: the art of persuasion and negotiation. Bus Horiz; 1999: 2–6.
12.
TannenD.The power of talk: who gets heard and why. Harv Bus Rev. 1995: 138–148.