Employee Voice: A Human Resource Management Perspective

Lewin David Mitchell Daniel J.B. , “Systems of Employee Voice: Theoretical and Empirical Perspectives,” California Management Review, 34/3 (Spring 1992).

This is a revised version of a paper originally presented in a Syposium on Employee Voice at the Forty-Fourth Annual Meeting of the Industrial Relations Research Association, New Orleans, LA, January 1992.

See, as examples, Lawler Edward E. III , High Involvement Management (San Francisco, CA: Jossey-Bass, 1986); Simmons John Mares William , Working Together: Employee Participation in Action (New York, NY: New York University Press, 1985).

McGregor Douglas , The Human Side of Enterprise (New York, NY: McGraw-Hill, 1960).

Drucker Peter , “The Emerging Theory of Manufacturing,” Harvard Business Review, 68 (May/June 1990): 94–102.

Ichniowski Casey Lewin David , “Grievance Procedures and Firm Performance,” in Kleiner Morris M. Block Richard N. Roomkin Myron Salsburg Sydney W. , eds., Human Resources and the Performance of the Firm (Madison, WI: Industrial Relations Research Association, 1987), pp. 159–193.

Kleiner Morris M. , “Employee Voice: An Economic Perspective,” paper presented to the Forty-Fourth Annual Meeting of the Industrial Relations Research Association, New Orleans, LA, January 1992.

McCabe Douglas M. , Corporate Nonunion Complaint Procedures and Systems: A Strategic Human Resource Management Analysis (New York, NY: Praeger, 1988).

Lewin David , “Grievance Procedures in Nonunion Workplaces: An Empirical Analysis of Usage, Dynamics, and Outcomes,” Chicago-Kent Law Review, 68/1 (1992a, forthcoming).

Delaney John T. Lewin David Ichniowski Casey , Human Resource Management Policies and Practices of American Firms, BLMR No. 137 (Washington, D.C.: U.S. Department of Labor, Bureau of Labor-Management Relations and Cooperative Programs, 1989).

Havlovic Stephen J. , “Quality of Work Life and Human Resource Outcomes,” Industrial Relations, 30 (Fall 1991): 23–37; Lawler Edward E. III Mohrman Susan A. , “High-Involvement Management,” Personnel, 66 (April 1989): 25–34; Walton Richard E. , “From Control to Commitment in the Workplace,” Harvard Business Review, 64 (March/April 1985): 77–84.

Bain Trevor , “Employee Voice: A Comparative International Perspective,” paper presented to the Forty-Fourth Annual Meeting of the Industrial Relations Research Association, New Orleans, LA, January 1992.

Lewin Mitchell , op. cit.

Aaron Benjamin , “Employee Voice: A Legal Perspective,” California Management Review, 34/3 (Spring 1992).

Jacoby Sanford M. , Employing Bureaucracy: Managers, Unions, and the Transformation of Work in American Industry, 1900–1945 (New York, NY: Columbia University Press, 1985).

Rowe Mary P. , “People Who Feel Harassed Need a Complaint System with Both Formal and Informal Options,” Negotiation Journal, 6 (April 1990): 168.

Ibid., pp. 164–172.

Foegen J.H. , “An Ombudsman as Complement to the Grievance Procedure,” Labor Law Journal, 23 (May 1972): 289.

Ibid., pp. 287–292.

Kolb Deborah M. , “Corporate Ombudsman,” in Proceedings of the Thirteenth International Conference, Society of Professionals in Dispute Resolution (Washington, D.C.: Society of Professionals in Dispute Resolution, 1986), p. 401.

Fenn Michael Yankelovich Daniel , “Responding to Employee Voice,” in Proceedings of the Thirteenth International Conference, Society of Professionals in Dispute Resolution (Washington, D.C.: Society of Professionals in Dispute Resolution, 1986), pp. 85–88.

Ibid., p. 86.

Aaron , op. cit.

Solomon Janet Stern , “Mediation of Employee Rights Disputes,” in Proceedings of the Thirteenth International Conference, Society of Professionals in Dispute Resolution (Washington, D.C.: Society of Professionals in Dispute Resolution, 1986), p. 35.

Sherman Mark R. , “Streamlined Mediation: Alternative to Litigating Discharge Disputes,” The Arbitration Journal, 46 (March 1991): 34–36.

Bierman Leonard Youngblood Stuart A. , “Resolving Unjust Discharge Cases: A Mediatory Approach,” The Arbitration Journal, 40 (March 1985): 52–53.

Lewin David Peterson Richard B. , The Modern Grievance Procedure in the United States (Westport, CT: Quorum Books, 1988).

Delaney Lewin Ichniowski , op. cit.

Lewin Peterson , op. cit.

Berenbeim Ronald , Nonunion Complaint Systems: A Corporate Appraisal, Report No. 770 (New York, NY: The Conference Board, 1980); Lewin David , “Conflict Resolution in the Nonunion Firm: A Theoretical and Empirical Analysis,” Journal of Conflict Resolution, 31 (September 1987): 465–502; Lewin (1992a), op. cit.

Litrell Lawrence R. , “Grievance Procedure and Arbitration in a Nonunion Environment: The Northrop Experience,” in Stern James L. , ed., Arbitration Issues for the 1980s, Proceedings of the Thirty-Fourth Annual Meeting, National Academy of Arbitrators (Washington, DC: Bureau of National Affairs, 1982), pp. 29–39.

Ibid., p. 36.

Coulson Robert , “An Informal Way to Settle Office Disputes,” Modern Office Procedures, 32 (June 1980): 182–187.

McCabe , op. cit.

Ibid.

Lewin David , “Conflict Resolution and Management in Contemporary Work Organizations,” in Bacharach Samuel B. Seeber Ronald L. Walsh David A. , eds., Research in the Sociology of Organizations, vol. 13 (Greenwich, CT: JAI Press, 1992b, forthcoming).

Reibstein Larry , “More Firms Use Peer Review Panels to Resolve Employees' Grievances,” The Wall Street Journal, December 3, 1986, section 2, p. 29.

McCabe , op. cit.

Olson Fred C. , “How Peer Review Works at Control Data,” Harvard Business Review, 62 (November/December, 1984): 81–86.

Berenbeim , op. cit.; McCabe , op. cit.; Delaney Lewin Ichniowski , op. cit.

Litrell , op. cit.; Fiorito Jack Lowman Christopher Nelson Forrest D. , “The Impact of Human Resource Policies on Union Organizing,” Industrial Relations, 26 (Spring 1987): 113–126.

Lawler , op. cit.; Simmons Mares , op. cit.

Mitchell Daniel J.B. Lewin David Lawler Edward E. III , “Alternative Pay Systems, Firm Performance, and Productivity,” in Blinder Alan S. , ed., Paying for Productivity: A Look at the Evidence (Washington, D.C.: Brookings, 1990), pp. 15–94.

Lewin David , “The Future of Employee Involvement/Participation in the United States,” Labor Law Journal, 40 (August 1989): 470–475.

Ibid.