Quality,Strategy,and Competitiveness

For a discussion of quality within the organization, see: Dreyfuss Joel , “Victories in the Quality Crusade,” Fortune, October 10, 1988, p. 84; Brache Alan P. Rummler Geary A. , “The Three Levels of Quality,” Quality Progress (October 1988), p. 46–51; Garvin David A. , Managing Quality (New York, NY: Free Press, 1988).

Ohmae Kenichi , The Mind of the Strategist (New York, NY: McGraw-Hill Book Co., 1982), pp. 153–154.

For a discussion of the Boston Consulting Group Growth Share Matrix, see Naylor Thomas H. , Strategic Planning Management (Oxford, OH: Planning Forum, 1980), pp. 59–78.

Flower Joe , Prince of the Magic Kingdom (New York, NY: John Wiley & Sons, Inc., 1991), p. 262.

Porter Michael E. , Competitive Strategy (New York, NY: Free Press, 1980), p. 35.

Ibid., p. 37.

Ibid., p. 38.

Ibid., p. 42.

Some current works by these individuals are: Deming W. Edwards , Out of the Crisis (Cambridge, MA: Massachusetts Institute of Technology, Center for Advanced Engineering Study, 1986); Juran Joseph M. , Juran on Leadership for Quality: An Executive Handbook (New York, NY: Free Press, 1989).

“The Six Steps to Six Sigma,” Motorola Malcolm Baldrige Quality Seminar, 1989, p. 8.

Ibid., p. 7.

Ibid.

Therrien Lois , “The Rival Japan Respects,” Business Week, December 13, 1989, p. 112.

Cole Robert E. , “The Quality Revolution,” Production and Operations Management, 1 (1992): 119.

Therrien , op. cit.

“The Six Steps to Six Sigma,” op. cit., p. 6.

Porter , op. cit., p. 17.

Abegglen James E. Stalk George Jr. , Kaisha, The Japanese Corporation (New York, NY: Basic Books, Inc., 1985).

Lieberman Marvin B. Lau Lawrence J. Williams Mark D. , “Firm-Level Productivity and Management Influence: A Comparison of U.S. and Japanese Automobile Producers,” Management Science, 36 (1990): 1193–1215.

Shewmaker Jack , “The Master Sellers,” Nation's Business (November 1988), p. 26.

Many of the basic changes in an industry can be stated in even more basic micro-economic relationships. An excellent discussion is provided by Carroll Peter , “The Link Between Performance and Strategy,” Journal of Business Strategy (1982), pp. 3–20.

Mizuno Shigeru , Management for Total Quality (Cambridge, MA: Productivity Press, 1988).