PetersT.WatermanR.H., In Search of Excellence: Lessons From America's Best-Run Companies (New York, NY: Harper & Row, 1982), p. 32.
5.
Fortune, January 30, 1989.
6.
Business Week, October 10, 1988.
7.
Business Week, October 10, 1988.
8.
WilkinsA.OuchiW., “Efficient Cultures: Exploring the Relationship between Culture and Organizational Performance,”Administrative Science Quarterly, 28 (1983): 468–481; WilliamsonO., Markets and Hierarchies (New York, NY: The Free Press, 1975).
9.
CarlzonJ., Moments of Truth (Cambridge, MA: Ballinger, 1987).
10.
DornbuschS.ScottW.R., Evaluation and the Exercise of Authority (San Francisco, CA: Jossey-Bass, 1975).
11.
SchwartzH.DavisS., “Matching Corporate Culture and Business Strategy,”Organizational Dynamics (1981), pp. 30–48.
12.
Fortune, April 10, 1989.
13.
FeldmanD., “The Development and Enforcement of Group Norms,”Academy of Management Review, 9 (1984): 47–53.
14.
Fortune, June 6, 1988.
15.
For example, see DavisS., Managing Corporate Culture (Cambridge, MA: Ballinger, 1984); DealT.KennedyA., Corporate Cultures (Reading, MA: Addison-Wesley, 1982); PetersWaterman, op. cit.
16.
Wall Street Journal, April 7, 1986.
17.
O'ReillyC.ChatmanJ., “Organizational Commitment and Psychological Attachment: The Effects of Compliance, Identification and Internalization on Prosocial Behavior,”Journal of Applied Psychology, 71 (1986): 492–499.
18.
AppelW., Cults in America (New York, NY: Holt, Rinehart and Winston, 1983); GerstelD., Paradise Incorporated: Synanon (San Francisco, CA: Presidio Press, 1982).
19.
SalancikG., “Commitment Is Too Easy!”Organizational Dynamics (Summer 1977), pp. 62–80.
20.
For example, see HerzbergF.MausnerB.SnydermanB., The Motivation to Work (New York, NY: John Wiley, 1959); MaslowA., Motivation and Personality (New York, NY: Harper & Row, 1970).
21.
Maslow, op. cit.
22.
For example, see HackmanJ.R.OldhamG., Work Redesign (Reading, MA: Addison-Wesley, 1980).
23.
For example, see SalancikG.PfefferJ., “A Social Information Processing Approach to Job Attitudes and Task Design,”Administrative Science Quarterly, 23 (1978): 224–253.
24.
For example, see MilgramS., Obedience to Authority (New York, NY: Harper & Row, 1969); BanduraA., Social Learning Theory (Englewood Cliffs, NJ: Prentice-Hall, 1977).
25.
For example, see CaldiniR., Influence: The New Psychology of Modern Persuasion (New York, NY: Quill, 1984).
26.
Salancik, op. cit.
27.
For example, see JanisI.MannL., Decision Making: A Psychological Analysis of Conflict, Choice, and Commitment (New York, NY: Free Press, 1977).
28.
GalanterM., “Psychological Induction into the Large Group: Findings from a Modern Religious Sect,”American Journal of Psychiatry, 137 (1980): 1574–1579.
29.
PfefferJ., “Management as Symbolic Action: The Creation and Maintenance of Organizational Paradigms,” in CummingsL.StawB., eds., Research in Organizational Behavior, Volume 3 (Greenwich, CT: JAI Press, 1981).
30.
JacobsenG.HillkirkJ., Xerox: American Samuri (New York, NY: Collier Books, 1986).
