A new study of almost eleven thousand hourly employees in thirty-seven firms finds that workers are especially critical of the way they are treated by organizations. But despite complaints about inequities, inadequate opportunities, and lack of communication, workers overwhelmingly regarded their work as a source of personal satisfaction and pride.
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References
1.
HackmanJ. R.OldhamG. R., Work Redesign (Reading, Massachusetts: Addison-Wesley, 1981).
2.
Monthly Labor Review (November 1978), p. 13.
3.
OuchiW. G., Theory Z: How American Business Can Meet the Japanese Challenge (Reading, Massachusetts: Addison-Wesley, 1981); VogelE. F., Japan as No. 1: Lessons for America (Cambridge, Massachusetts: Harvard University Press, 1979); “What We Are Learning From Japan,”Nation's Business (March 1981), pp. 39–41; “Lessons From Japan, Inc.,”Newsweek (8 September 1980), pp. 61–62; YagerE. G., “The Quality Control Circle Explosion,”Training and Development Journal (April 1981), pp. 98–105.
4.
For a review of some pertinent findings, see TakeuchiH., “Productivity: Learning from the Japanese,”California Management Review (Summer 1981).
