How Technical Communicators Feel about Their Occupation: Facets,Attitudes,and Implications for the Future of the Profession

Abstract

To study the affective states of technical communicators, we administered a survey to examine three areas: first, the traditional facets or aspects of job satisfaction; second, any possible differences between male and female technical communicators in job satisfaction; and third, any influences on job satisfaction such as job stress that might be unique to the technical communication profession. To ensure the reliability and validity of the measures, the survey included the Job Descriptive Index (JDI), the most widely used measure of job satisfaction in the world. The sample from the Society for Technical Communication's (STC's) membership list yielded 323 usable responses. Our analyses included: a comparison of our subjects' responses to national norms for all occupations, an examination of male and female differences on satisfaction measures, and the use of various appropriate statistical procedures to select only the most significant results for discussion. The results indicate that technical communicators are satisfied with their compensation and opportunities for promotion, but they are dissatisfied with the work itself, their supervision, and their co-workers. No significant gender differences occurred. Implications are discussed.