The article argues the relevance and utility of communication theory and models in the research, design and development of computer-mediated information systems. Toward this end, the underlying communication model of early management information systems (MIS), termed the information-transfer (IT) model, is derived. In particular, MIS are examined from seven aspects: epistemological and ideological bases, context, agents, problems addressed, nature and role of communication. The widely acknowledged failures of early MIS are traced to shortcomings of the underlying IT model. A model reflecting recent developments in communication theory is also presented, and state-of-the-art information systems are described and critiqued with reference to both communication models. The critique suggests directions for information-system development based on sounder communication theory.
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