Traditionally, technical communication courses have focused on the written transmission of information. Recent research, however, indicates that oral presentation and interpersonal exchange are as important as writing to on-the-job communication. This article reviews a research project conducted by the authors and students from their technical communication classes that offers important new insights into the rapidly changing environment of technical communication. Based on these insights, it also suggests some new strategies for teaching technical communication — strategies that place an equal emphasis on writing, oral presentation, and interpersonal communication.
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