This article describes the thinking and learning that lie behind the creation of an online writing center, The Writer's Complex. We discuss the construct of informative and facilitative hypertext. We explain how we used that construct to understand and design an online system to support the learning needs of adults studying independently and at a distance. One important goal of this project was to generate discussion among students about their experiences with the process of writing. We offer our own observations about the success of this endeavor and our thoughts about future designs for The Writer's Complex.
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