End-User Training Management Systems

Abstract

The management of end-user technology skills is critical for organizational success in the information technology era. The overwhelming demand for technological development has caused a shortage of workers with the necessary skills to cope with the rapid growth of this information-based economy. This shortage forces companies to hire and train new employees who lack adequate technology skills, and to accept the chore of constantly retraining their present employees. In addition to teaching technology skills, companies must train their end users to conform to new regulations and procedures, even learning the new social etiquette associated with information technology. In some cases, end-user training is mandated by external agencies to meet safety and quality standards. To meet these challenges, a system to manage end-user training is needed. This article reviews the process of end-user training and related research. It then describes a system that manages end-user training. Finally, potential opportunities for future development are proposed.