Pervasive changes are occurring in large organizations which will have an impact upon the role of technical writers. This should reward the writer with an increase in status; yet, the cost may entail higher anxiety on the job and a need for additional training.
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References
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A warning that systems technicians and designers often do not account for human behavior since they assume a “frictionless society of non-people.”
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A study of the assumptions of planners of social change and some of the exchanges that occur between organizations and their environment.
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Chapter 8 includes a criticism of the activities and approaches used by social scientists.
