Phoenix Area Personnel Managers' Perceptions of the Importance of Writing Skills in Their Own Organizations

Abstract

Phoenix area personnel managers regarded all of a selected list of topics representing different aspects of writing as important; however, physical layout was judged to be the least important relatively. The most important problems in written communication were related to organization, contents, and spelling. Physical layout, typing, and punctuation were rated as least important. Formal procedures for assessing writing skill of potential employees were regarded as only moderately important for the recent college graduate and the experienced manager. The managers suggested that writing skill (or a lack of it) as revealed in the application blank is important in the hiring process, and that the degree of such skill manifested by managers after employment is very significant in the promotion process. Writing skill is assessed during performance appraisal in some companies, and most supervisors encouraged the development of employee writing skill.