E-mail has significantly impacted the way we communicate in business, possibly going so far as to affect the social structure of organizations. One under-explored affect of e-mail is how it impacts communication in smaller organizations. Given the ability of regular “face-to-face” interaction, is e-mail necessary to boost communication? A report of employee attitudes in one small business did provide an opportunity to observe the impact of e-mail on communications and employee attitudes. As a result, it is suspected that interoffice e-mail may serve to link formal and informal communication channels, particularly in terms of including managers to the informal communications network.
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