Case managers play an important role in the recovery process for consumers with severe mental illness. This study sought to capture the perspectives of case managers in two Midwestern states regarding the consumers they serve and their beliefs about the concept, process, and possibility of recovery from mental illness. Interviews from 50 mental health case managers were reviewed and rated on the basis of their perceived hopefulness about the prospects of recovery from mental illness. The study revealed that case managers hold divergent views on the definition and likelihood of recovery. The results suggest that practitioners may benefit from additional training and support to further develop their perspectives on recovery, which may also increase their hopefulness toward consumer outcomes.
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