Abstract
Family Resource Centers (FRCs) should be accessible to neighborhood residents and involve them in program design and implementation. However, few studies show whether service delivery methods affect the ability of FRCs to achieve their goals. This study explored 488 consumers’ perceptions of the importance of service delivery factors. Study participants answered questions about how the staff treated them, whether they had any language difficulties, and whether they liked the facility. Overall, FRC consumers were satisfied with service delivery factors, valuing “interpersonal ambience” over “tangible supports.” Results of the study suggest that service delivery plays an important role in FRC utilization. An FRC should involve residents in planning and providing activities to make the facility an important part of the community.
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