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Abstract

Decision making concerning the allocation of and distribution of funds in highly automated or computerized offices is often biased by the orientation of the decision maker, and the previous cost benefit analysis of the “system” implementation study. In such an environment, costs are often allocated to hardware or software enhancements, without regard to other factors potentially influencing worker productivity or efficiency.

The present study addressed the problem of developing a methodology that would allow for the most expansive listing of factors influencing worker productivity or efficiency. The method used allowed for the greatest amount of input from subject matter experts as well as from system users.

The data gathering method is described that facilitated the development of a questionnaire method implemented in a work environment of a major inventory and control system office. The data analysis indicates the functionality of the method, and its usability in a vast number of environments.

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Identifying and Weighting Factors Effecting Work in a Mechanized Office Environment

Abstract

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References