“Shiftwork Solutions: A Systems Perspective”

Abstract

This paper presents both a process and a starting point for resolving the many complex problems associated with shiftwork. The author argues that an organizational development (OD) framework is required to diagnose shiftwork consequences and design effective interventions. Moreover, the paper reveals that the appropriate starting point for a shiftwork OD intervention is management education aimed toward the establishment of an organizational culture which values “off-shift” personnel.