Abstract
Effective policing is an expectation of citizens and communities, a priority concern for the funding jurisdiction, and a matter of accountability and professional pride for police forces. Starting in 2003, the Royal Canadian Mounted Police (RCMP) began a force-wide effort to improve performance in criminal investigations and more broadly to enhance operational readiness. The Bridging the Gap (BTG) initiative used Human Performance Technology (HPT) to find, assess, and remove performance barriers. This is one of the first large-scale applications of HPT in policing. To date, more than 70 detachments and units across Canada have used this process. There are encouraging results. Accelerated and expanded implementation is being planned. The process will be integrated with RCMP performance management systems and business planning.
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