The Director's Forum series is written and edited by Michael Sanborn and Robert Weber and is designed for guiding pharmacy leaders in establishing patient-centered services in hospitals and health systems. Another specific goal of this column is addressing many of the key challenges that pharmacy directors currently face while providing information that will foster growth in pharmacy leadership and patient safety. Developing innovative roles for pharmacy technicians promotes job growth, as well as staff satisfaction and retention. This Director's Forum article describes how patient-centered roles for technicians can be developed and implemented.
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