ErnesäterA, EngströmM, HolmströmI, WinbladU. Incident reporting in nurse-led national telephone triage in Sweden: the reported errors reveal a pattern that needs to be broken. J Telemed Telecare2010;16:243–7
2.
BerwickD. Continuous improvement as an ideal in health care. N Engl J Med1989;320:53–6
3.
Department of Health. An Organisation with a Memory. London: The Stationery Office, 2000
4.
KohnLT, CorriganJM, DonaldsonMS. To Err is Human: Building a Safer Health System. Washington, DC: National Academy Press, 1999
5.
StanhopeN, Crowley-MurphyM, VincentC, O'ConnorAM, Taylor-AdamsSE. An evaluation of adverse incident reporting. J Eval Clin Pract1999;5:5–12
6.
DonchinY, GopherD, OlinM, A look into the nature and causes of human errors in the intensive care unit. Crit Care Med1995;23:294–300
7.
BarachP, SmallSD. Reporting and preventing medical mishaps: lessons from non-medical near miss reporting systems. BMJ2000;320:759–63
8.
BatesDW, GawandeAA. Improving safety with information technology. N Engl J Med2003;348:2526–34
9.
HoffmannB, BeyerM, RoheJ, “Every error counts”: a web-based incident reporting and learning system for general practice. Qual Saf Health Care2008;17:307–12.
10.
Levtzion-KorachO, AlcalaiH, OravEJ, Evaluation of the contributions of an electronic web-based reporting system: enabling action. J Patient Saf2009;5:9–15