At a time of high capacity almost 40% of patients declined an appointment within 48 hours. Data were collected prospectively on the reasons why, and the impact of demand exceeding capacity.
Department of Health. Choosing Health: Making Healthier Choices Easier. London: Department of Health, 2004
2.
[www.doh.gov.uk]
3.
ClarkeJ, ChristodoulidesH, TaylorY. Supply and demand: estimating the real need for care while meeting the 48 hour waiting time target in a genitourinary medicine clinic by a closed appointment system. Sex Transm Infect2006;82:49–51
