Background This study describes a systematic approach to assess the
effects of relocating a hospital department. Methods Using the
phlebotomy service as an example, computer simulation was applied to predict changes
in performance indicators, such as patient turn-around time (TAT), when planning a
procedural and/or architectural redesign. Results Average patient TAT
fell from 12 to 8 min, enabling the department to cope with any increase in numbers
of patients. Conclusion This type of study can provide useful
information in assessing the consequences of future changes in the location of a
hospital department.
