Background: Pharmacy practice continues to expand in scope, and technology platforms to assist with meeting the standards for documentation of billable services are needed. The ONE Program (Opioid and Naloxone Education) is an initiative centered on the community pharmacy focused on opioid risk screening for patients receiving opioid prescriptions. Objective: Opioid risk screening results and pharmacist interventions were documented using first REDCap and later the DocStation platforms. This study compared pharmacy staff experience with these 2 platforms. Methods: A survey using the Technology Acceptance Model (TAM) was designed to compare usability, ease of use, social influence, and facilitating conditions. Results: Analyses using descriptive statistics and open-ended responses showed similar results for each platform; however, pharmacy staff indicated that REDCap required less time when entering information, whereas the DocStation platform offered elevated pharmacy practice service opportunities, management support, and available informational technology support services. Conclusion: Health care technology continues to advance in meeting the needs of expanded service provision through pharmacy. This longitudinal study shows the value of the TAM framework in identifying efficiencies and deficiencies of health care technology systems.
SiskaMHTribbleDA.Opportunities and challenges related to technology in supporting optimal pharmacy practice models in hospitals and health systems. Am J Health-Syst Pharm. 2011;68(12):1116-1126. doi:10.2146/ajhp110059.
2.
SezginEÖzkan-YıldırımS.A cross-sectional investigation of acceptance of health information technology: a nationwide survey of community pharmacists in Turkey. Res Social Adm Pharm. 2016;12(6):949-965. doi:10.1016/j.sapharm.2015.12.006.
3.
TurnerKRenfroCFerreriSRobertsKPfeiffenbergerTSheaCM.Supporting community pharmacies with implementation of a web-based medication management application. Appl Clin Inform. 2018;9(2):391-402. doi:10.1055/s-0038-1651488.
4.
HoldenRJBrownRLScanlonMCKarshBT.Pharmacy workers’ perceptions and acceptance of bar coded medication technology in a pediatric hospital. Res Social Adm Pharm. 2012;8(6):509-522. doi:10.1016/j.sapharm.2012.01.004.
5.
HoldenRJKarshBT.The technology acceptance model: its past and its future in health care. J Biomed Inform. 2010;43(1):159-172. doi:10.1016/j.jbi.2009.07.002.
6.
SkoyEEukelHWerremeyerAStrandMFrenzelOSteigJ.Implementation of a statewide program within community pharmacies to prevent opioid misuse and accidental overdose. J Am Pharm Assoc. 2020;60:117-121. doi:10.1016/j.japh.2019.09.003.
7.
HarrisPATaylorRThielkeRPayneJGonzalezNCondeJG.Research electronic data capture (REDCap)-a metadata-driven methodology and workflow process for providing translational research informatics support. J Biomed Inform. 2009;42(2):377-381. doi:10.1016/j.jbi.2008.08.010.
8.
CresswellKMBatesDWSheikhA.Ten key considerations for the successful implementation and adoption of large-scale health information technology. J Am Med Inform Assoc. 2013;20(e1):e9-e13. doi:10.1136/amiajnl-2013-001684.
9.
WixomBHToddPA.A theoretical integration of user satisfaction and technology acceptance. Inf Syst Res. 2005;16(1):85-102. doi:10.1287/isre.1050.0042.
10.
SimonSRKaushalRClearyPD, et al. Physicians and electronic health records: a statewide survey. Arch Inter Med. 2007;167(5):507-512. doi:10.1001/archinte.167.5.507.
11.
DavisFD.Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly. 1989;13(3):319-340. doi:10.2307/249008.
12.
RomanLCAnckerJSJohnsonSBSenathirajahY.Navigation in the electronic health record: a review of the safety and usability literature. J Biomed Inform. 2017;67:69-79. doi:10.1016/j.jbi.2017.01.005.
13.
HoganJGrantGKellyFO’HareJ.Factors influencing acceptance of robotics in hospital pharmacy: a longitudinal study using the extended technology acceptance model. Int J Pharm Pract. 2020;28(5):483-490. doi:10.1111/ijpp.12637.
14.
ManolakisPGSkeltonJB.Pharmacists’ contributions to primary care in the united states collaborating to address unmet patient care needs: the emerging role for pharmacists to address the shortage of primary care providers. Am J Pharm Educ. 2010;74(10):S7.
15.
SenathirajahYKaufmanDBakkenS.User-composable electronic health record improves efficiency of clinician data viewing for patient case appraisal: a mixed-methods study. EGEMS (Wash DC). 2016;4(1). doi:10.13063/2327-9214.1176.
