Beyond Office Walls: Rethinking Management Practices in the Hybrid Workspace

Allen T. D. , Golden T. D. , & Shockley K. M. (2015). How effective is telecommuting? Assessing the status of our scientific findings. Psychological Science in the Public Interest, 16(2), 40–68. https://doi.org/10.1177/1529100615593273

Appelbaum S. H. (1997). Socio-technical systems theory: An intervention strategy for organisational development. Management Decision, 35(6), 452–463.

Ashforth B. E. , Kreiner G. E. , & Fugate M. (2000). All in a day’s work: Boundaries and micro role transitions. Academy of Management Review, 25(3), 472–491. https://doi.org/10.5465/amr.2000.3363315

Bailey D. E. , & Kurland N. B. (2002). A review of telework research: Findings, new directions, and lessons for the study of modern work. Journal of Organizational Behavior, 23(4), 383–400. https://doi.org/10.1002/job.144

Bakker A. B. , & Demerouti E. (2007). The job demands–resources model: State of the art. Journal of Managerial Psychology, 22(3), 309–328. https://doi.org/10.1108/02683940710733115

Bloom N. , Liang J. , Roberts J. , & Ying Z. J. (2015). Does working from home work? Evidence from a Chinese experiment. The Quarterly Journal of Economics, 130(1), 165–218. https://doi.org/10.1093/qje/qju032

Bostrom R. P. , & Heinen J. S. (1977). MIS problems and failures: A sociotechnical perspective, Part II: The application of sociotechnical theory. MIS Quarterly, 1(4), 11–28. https://doi.org/10.2307/249019

Cascio W. F. (2000). Managing a virtual workplace. Academy of Management Perspectives, 14(3), 81–90. https://doi.org/10.5465/ame.2000.4468068

Choudhury P. , Khanna T. , Makridis C. A. , & Schirmann K. (2022, March). Is hybrid work the best of both worlds? Evidence from a field experiment_ (Harvard Business School Working Paper No. 22-063).

Colbert A. , Yee N. , & George G. (2016). The digital workforce and the workplace of the future. Academy of Management Journal, 59(3), 731–739. https://doi.org/10.5465/amj.2016.4003

Crummenerl C. , Paolini S. , Perronet C. , Lamothe I. , & Ravindranath S. (2022). The future of work: From remote to hybrid. Capgemini Research Institute. https://www.capgemini.com/wp-content/uploads/2022/04/The-Future-of-Work_Final.pdf

Demerouti E. , Bakker A. B. , Nachreiner F. , & Schaufeli W. B. (2001). The job demands–resources model of burnout. Journal of Applied Psychology, 86(3), 499–512. https://doi.org/10.1037/0021-9010.86.3.499

Dirks K. T. , & Ferrin D. L. (2002). Trust in leadership: Meta-analytic findings and implications for research and practice. Journal of Applied Psychology, 87(4), 611–628. https://doi.org/10.1037/0021-9010.87.4.611

Edwards R. (1979). Contested terrain: The transformation of the workplace in the twentieth century. Heinemann.

Faraj S. , Pachidi S. , & Sayegh K. (2018). Working and organising in the age of the learning algorithm. Information and Organization, 28(1), 62–70.

Gagné M. , & Deci E. L. (2005). Self-determination theory and work motivation. Journal of Organizational Behavior, 26(4), 331–362. https://doi.org/10.1002/job.322

Gartner. (2021). Future of work trends: Hybrid work is the new normal [Research report]. https://www.gartner.com/en/documents/4002056

Georgiadou A. , Özbilgin M. , & Özkazanç-Pan B. (2024). Working from everywhere: The future of work and inclusive organisational behavior (IOB). Journal of Organizational Behavior, 45(9), 1307–1314. https://doi.org/10.1002/job.2840

Gibson J. J. (1979). The ecological approach to visual perception. Houghton, Mifflin and Company.

Golden T. D. (2006). Avoiding depletion in virtual work: Telework and the intervening impact of work exhaustion on commitment and turnover intentions. Journal of Vocational Behavior, 69(1), 176–187. https://doi.org/10.1016/j.jvb.2006.02.003

Goleman D. , Boyatzis R. , & McKee A. (2013). Primal leadership: Unleashing the power of emotional intelligence. Harvard Business Press.

Hofstede G. (2001). Culture’s consequences: Comparing values, behaviors, institutions and organisations across nations. Sage Publications.

Huang J. , Krivkovich A. , & Starikova I. (2021). Hybrid work: Making it fit with your diversity, equity, and inclusion strategy. McKinsey & Company. https://www.mckinsey.com/capabilities/people-and-organizational-performance/our-insights/hybrid-work-making-it-fit-with-your-diversity-equity-and-inclusion-strategy

Joseph J. , & Sengul M. (2024). Organisation design: Current insights and future research directions. Journal of Management, 51(1), 249–308. https://doi.org/10.1177/01492063241271242

Kane G. C. , Palmer D. , Phillips A. N. , Kiron D. , & Buckley N. (2015). Strategy, not technology, drives digital transformation: Becoming a digitally mature enterprise. MIT Sloan Management Review. https://sloanreview.mit.edu/projects/strategy-drives-digital-transformation

Kellogg K. C. , Valentine M. A. , & Christin A. (2020). Algorithms at work: The new contested terrain of control. Academy of Management Annals, 14(1), 366–410. https://doi.org/10.5465/annals.2018.0174

Leonardi P. M. (2011). When flexible routines meet flexible technologies: Affordance, constraint, and the imbrication of human and material agencies. MIS Quarterly, 35(1), 147–167. https://doi.org/10.2307/23043493

Leonardi P. M. (2013). When does technology use enable network change in organisations? A comparative study of feature use and shared affordances. MIS Quarterly, 37(3), 749–775. https://www.jstor.org/stable/43825998

Leonardi P. M. (2021). COVID-19 and the new technologies of organizing: Digital exhaust, digital footprints, and artificial intelligence in the wake of remote work. Journal of Management Studies, 58(1), 249–253. https://doi.org/10.1111/joms.12648

Liu L. , & Zhang C. (2022). Organisational structure change and hybridity: Enhancing uncertainty as a response to competing and changing institutional logics. Frontiers in Psychology, 13. https://doi.org/10.3389/fpsyg.2022.854319

Majchrzak A. , Markus M. L. , & Wareham J. (2016). Designing for digital transformation: Lessons for information systems research from the study of ICT and societal challenges. MIS Quarterly, 40(2), 267–277. https://doi.org/10.25300/MISQ/2016/40:2.03

Maslach C. , Schaufeli W. B. , & Leiter M. P. (2001). Job burnout. Annual Review of Psychology, 52, 397–422. https://doi.org/10.1146/annurev.psych.52.1.397

Mazmanian M. , Orlikowski W. J. , & Yates J. (2013). The autonomy paradox: The implications of mobile email devices for knowledge professionals. Organization Science, 24(5), 1337–1357. https://doi.org/10.1287/orsc.1120.0806

McCrae R. R. , & John O. P. (1992). An introduction to the five-factor model and its applications. Journal of Personality, 60(2), 175–215. https://doi.org/10.1111/j.1467-6494.1992.tb00970.x

McDaid E. , Andon P. , & Free C. (2023). Algorithmic management and the politics of demand: Control and resistance at Uber. Accounting, Organisations and Society, 109. https://doi.org/10.1016/j.aos.2023.101465

Mears A. (2014). Aesthetic labor for the sociologies of work, gender, and beauty. Sociology Compass, 8(12), 1330–1343. https://doi.org/10.1111/soc4.12211

Merchant K. A. , & Van der Stede W. A. (2024). Management control systems: Performance measurement, evaluation and incentives (5th ed.). Pearson.

Naqshbandi M. M. , Ishak N. A. , Kabir I. , & Islam M. Z. (2025). Thriving in the hybrid workspace: How task variety and self-control affect job performance. Management Decision. https://doi.org/10.1108/MD-06-2024-1266

Naqshbandi M. M. , Kabir I. , Ishak N. A. , & Islam M. Z. (2024). The future of work: Work engagement and job performance in the hybrid workplace. The Learning Organization, 31(1), 5–26. https://doi.org/10.1108/TLO-08-2022-0097

Naqshbandi M. M. , Tabche I. , & Choudhary N. (2019). Managing open innovation: The roles of empowering leadership and employee involvement climate. Management Decision, 57(3), 703–723. https://doi.org/10.1108/MD-07-2017-0660

Nilles J. M. (1988). Traffic reduction by telecommuting: A status review and selected bibliography. Transportation Research Part A: General, 22(4), 301–317. https://doi.org/10.1016/0191-2607(88)90008-8

Parker S. K. , Knight C. , & Keller A. (2020). Remote managers are having trust issues. Harvard Business Review. https://hbr.org/2020/07/remote-managers-are-having-trust-issues

Putnam L. L. , Myers K. K. , & Gailliard B. M. (2013). Examining the tensions in workplace flexibility and exploring options for new directions. Human Relations, 67(4), 413–440. https://doi.org/10.1177/0018726713495704

Quttainah M. (2025). Shaping the future of organisational behaviour research: Bridging theoretical foundations with emerging challenges. FIIB Business Review, 14(2), 123–127. https://doi.org/10.1177/23197145241313486

Richardson J. , & Kelliher C. (2015). Managing visibility for career sustainability: A study of remote workers. In De Vos A. & Van der Heijden B. I. J. M (Eds), Handbook of research on sustainable careers (pp. 116–130). Edward Elgar Publishing.

Singh P. (2024). Navigating the digital dimensions of the metaverse: A systematic review and research agenda exploring implications across industries and customers. FIIB Business Review. https://doi.org/10.1177/23197145241247704

Sonnentag S. , & Fritz C. (2015). Recovery from job stress: The stressor-detachment model as an integrative framework. Journal of Organizational Behavior, 36(Suppl. 1), S72–S103. https://doi.org/10.1002/job.1924

Spreitzer G. M. , Cameron L. , & Garrett L. (2017). Alternative work arrangements: Two images of the new world of work. Annual Review of Organizational Psychology and Organizational Behavior, 4, 473–499. https://doi.org/10.1146/annurev-orgpsych-032516-113332

Waizenegger L. , McKenna B. , Cai W. , & Bendz T. (2020). An affordance perspective of team collaboration and enforced working from home during COVID-19. European Journal of Information Systems, 29(4), 429–442. https://doi.org/10.1080/0960085X.2020.1800417

Winter S. , Berente N. , Howison J. , & Butler B. (2014). Beyond the organisational ‘container’: Conceptualising 21st century sociotechnical work. Information and Organization, 24(4), 250–269.

Yang L. , Holtz D. , Jaffe S. , Suri S. , Sinha S. , Weston J. , Joyce C. , Shah N. , Sherman K. , Hecht B. , & Teevan J. (2022). The effects of remote work on collaboration among information workers. Nature Human Behaviour, 6(1), 43–54. https://doi.org/10.1038/s41562-021-01196-4

Zallio M. , & Clarkson P. J. (2022). Designing the metaverse: A study on inclusion, diversity, equity, accessibility and safety for digital immersive environments. Telematics and Informatics, 75. https://doi.org/10.1016/j.tele.2022.101909