Digital governance in Latin America: A comprehensive analysis and future perspectives

Abstract

Digital transformation has become a decisive factor across many spheres of human life, from the most mundane activities to the modernization of the public sector. This phenomenon has a global impact, extending to regions such as Latin America, whose characteristics demand an in-depth study grounded in their specific context. In this article, we analyze—using a comparative and multidimensional approach—the evolution of digital governance in cities and regional governments, incorporating the experiences of Mexico City, Buenos Aires, and Santiago. We examine key dimensions such as citizen participation, interoperability, the digitization of administrative procedures, cybersecurity, digital education, and innovation in public administration. Furthermore, we explore the regulatory challenges and the opportunities that digital transformation offers to reduce bureaucracy, combat corruption, and promote social inclusion. The study employs a robust methodological framework based on semi-structured interviews, document analysis, a systematic literature review, and data triangulation, complemented by up-to-date sources from international organizations such as the OECD, ECLAC, the World Bank, CAF, and UNESCO.