Abstract
The purpose of this article is to evaluate the performance of logistics service providers (LSPs) in the Philippines, emphasising their impact on economic development and competitiveness. Utilising data collected from 126 respondents affiliated with the Philippines International Sea freight Forwarder Association and the Air cargo Forwarders of the Philippines Inc., the study identifies key performance indicators, including cost, time and reliability. The findings reveal that while LSPs in the Philippines maintain acceptable performance levels, significant challenges remain, particularly in domestic logistics. The study highlights that delays in customs processes and infrastructure inadequacies are major impediments to optimal logistics performance. Comparative analysis with other ASEAN countries shows that the Philippines lags in certain areas, particularly in delivery reliability and logistics infrastructure quality. The research also explores human resource issues, noting a high turnover rate and reliance on on-the-job training. Policy implications suggest the need for enhanced infrastructure, better regulatory frameworks and targeted human resource development to boost logistics performance. This study offers valuable insights for policy-makers and industry stakeholders aiming to improve the efficiency and competitiveness of the Philippines’ logistics services.
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