Experiences of Volunteer Social Workers During COVID-19 Pandemic: A Case Study of a Project by National Association of Social Workers-Zimbabwe

Abstract

This article explores experiences of volunteer social workers during the coronavirus disease 2019 (COVID-19) pandemic, particularly those who were under National Association of Social Workers-Zimbabwe Volunteer Project. Data was collected from 12 research participants (two focus group discussions) and triangulated with information gathered from three key informants who were purposively selected. Theoretically, the research was guided by affiliation, beliefs/values, career and egoistic model of volunteer motivation. Researchers found that there are motivations behind volunteerism such as the need to develop professionally and creating future employment opportunities. Notably, volunteer social workers offered many services during COVID-19 pandemic, including new services which never existed before the pandemic. The study discovered that during disasters and pandemics, more focus is given to victims rather than service providers, hence volunteer social workers faced a lot of challenges during COVID-19 pandemic. The problems identified are not limited to the following; lack of recognition as essential service providers, working in risky environments without proper personal protective equipment and no provision for allowances. The researchers therefore recommend the need to prioritise the welfare of volunteers and to promote their professional growth.