A multidisciplinary approach toward process improvement for safe patient transport at Newark Beth Israel Medical

Abstract

The process involved each step within the patient's journey from the time the order was placed for an imaging procedure, the completion of that exam, and departure of the patient back to the originating unit. The FMEA committee was able to successfully identify five out of the 28 process steps with the highest opportunity for improvement. From there, each step was connected to an action plan that was hardwired into the day-to-day workflow and memorialized with updated policies as well as associated workflow algorithms. We achieved our goal of zero SSE5 for all of 2020 and through July 2021.