Navigating the Storm: Experiential Learning for Conflict and Leadership in Management Education

Abstract

This experiential exercise immerses students in the practical application of two distinct theories: the Thomas–Kilmann Conflict Mode Theory and the Communication Accommodation Theory. Students analyze how individuals approach and address conflict through collaborative theory review, application, role-play, and guided reflection. Designed for undergraduate and graduate management, leadership, or organizational behavior courses, the exercise offers a flexible and interactive format adaptable for both in-person and online instruction. It can be completed in a 90-minute class session and includes options for customization. By the end of the session, students develop a richer understanding of conflict dynamics, leadership styles, and cross-cultural communication, gaining insight into how personal behavior, context, and communication choices influence conflict outcomes. The exercise supports active learning and critical thinking while developing practical skills essential for navigating team interactions and resolving interpersonal conflicts in professional settings.

Keywords

experiential learning conflict management Thomas–Kilmann conflict mode theory Communication Accommodation Theory leadership education management education

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