BrittonJ.(1970).Language and learning.Harmondsworth, England:Penguin Books.
2.
ReinschN. L.GardnerJ. A.(2013).Do communication abilities affect promotion decisions? Some data from the c-suite.Journal of Business and Technical Communication,28,31-57.
3.
StoneD.PattonS.HeenS.(2000).Difficult conversations: How to discuss what matters most.New York, NY:Penguin Books.
4.
TurkleS.(2016).Reclaiming conversation: The power of talk in the digital age.New York, NY:Penguin.