Innovation Performance (IP) serves as a measure of a company’s effectiveness in translating innovative endeavors into tangible outcomes, encompassing new products, processes, services, and enhancements to existing offerings. This study investigates the relationship between IP, Innovation Knowledge Management (IKM), which includes Innovation Culture (IC) and Knowledge Management (KM), and Supervisory Communication Frequency (SCF). SCF refers to the frequency and quality of communication between supervisors and subordinates, influencing the impact of IKM on IP. Using a structured questionnaire, 320 valid responses were collected from companies listed on the Taiwan Stock Exchange (TWSE). Data analysis employed Structural Equation Modeling (SEM) and Process Macro Model 1, with reliability and validity assessed based on criteria from Hair et al. and Fornell and Larcker. Discriminant validity was confirmed with construct correlations lower than the square root of the average variance extracted (AVE). Path analysis revealed significant differences in IP scores across SCF frequency groups (F (4, 315) = 12.47, p < .001), with three monthly interactions showing the highest mean IP score (M = 3.6905, SD = 0.9375). These findings highlight the importance of regular supervisor-employee interactions alongside robust KM and IC practices for optimal innovation outcomes.
JEL Code: O32 - Management of Technological Innovation and R&D; M15 - IT Management; L25 - Firm Performance: Size, Diversification, and Scope; O31 - Innovation and Invention: Processes and Incentives
AboramadanM.AlbashitiB.AlharazinH.ZaidouneS. (2020). Organizational culture, innovation and performance: A study from a non-western context. Journal of Management Development, 39(4), 437–451. https://doi.org/10.1108/JMD-06-2019-0253
2.
AdamsG. L.LamontB. T. (2003). Knowledge management systems and developing sustainable competitive advantage. Journal of Knowledge Management, 7(2), 142–154. https://doi.org/10.1108/13673270310477342
3.
AhmedW.NajmiA.IkramM. (2020). Steering firm performance through innovative capabilities: A contingency approach to innovation management. Technology in Society, 63, 101385. https://doi.org/10.1016/j.techsoc.2020.101385
4.
AlegreJ.SenguptaK.LapiedraR. (2013). Knowledge management and innovation performance in a high-tech SMEs industry. International Small Business Journal, 31, 454–470. https://doi.org/10.1177/0266242611417
AndersonM.MoenØ.BrettP.O. (2020). The organizational climate for psychological safety: Associations with SMEs’ innovation capabilities and innovation performance. Journal of Engineering and Technology Management, 55, 101554. https://doi.org/10.1016/j.jengtecman.2020.101554
7.
AndersonN.PotočnikK.ZhouJ. (2014). Innovation and creativity in organizations: A state-of-the-science review, prospective commentary, and guiding framework. Journal of Management, 40(5), 1297–1333. https://doi.org/10.1177/0149206314527128
8.
BadiiA.SharifA. M. (2003). Information management and knowledge integration for enterprise innovation. Logistics Information Management, 16(2), 145–155. https://doi.org/10.1108/09576050310467287
BattistonD.BlanesiVidalJ.KirchmaierT. (2021). Face-to-face communication in organizations. The Review of Economic Studies, 88(2), 574–609. https://doi.org/10.1093/restud/rdaa060
11.
BazrkarA.HajimohammadiM. (2021). The investigation of the mediating role of innovation and organizational intelligence on the relationship between knowledge management and financial performance of the organizations active in the e-banking industry. Independent Journal of Management & Production, 12(1), 54–79. https://doi.org/10.14807/ijmp.v12i1.1267
12.
BhattacharyaP.NielsenK.SenguptaA. (2020). Timing of communication. The Economic Journal, 130(630), 1623–1649. https://doi.org/10.1093/ej/ueaa042
13.
BrownO.Paz-AparicioC.RevillaA. J. (2019). Leader’s communication style, LMX and organizational commitment. Leadership & Organization Development Journal, 40(2), 230–258. https://doi.org/10.1108/LODJ-03-2018-0129
14.
CardonP. W.HuangY.PowerG. (2019). Leadership communication on internal digital platforms, emotional capital, and corporate performance: The case for leader-centric listening. International Journal of Business Communication. Advance online publication. https://doi.org/10.1177/2329488419828808
15.
CastroG. M.Delgado-VerdeM.Navas-LópezJ. E.Cruz-GonzálezJ. (2013). The moderating role of innovation culture in the relationship between knowledge assets and product innovation. Technological Forecasting and Social Change, 80(2), 351–363. https://doi.org/10.1016/j.techfore.2012.08.012
16.
CavusgilS. T.CalantoneR. J.ZhaoY. (2003). Tacit knowledge transfer and firm innovation capability. Journal of Business & Industrial Marketing, 18(1), 6–21. https://doi.org/10.1108/08858620310458615
17.
CohenJ. (1988). Statistical power analysis for the behavioral sciences (2nd ed.). Lawrence Erlbaum Associates. https://doi.org/10.4324/9780203771587
18.
CrossanM. M.ApaydinM. (2010). A multi-dimensional framework of organizational innovation: A systematic review of the literature. Journal of Management Studies, 47(6), 1154–1191. https://doi.org/10.1111/j.1467-6486.2009.00880.x
19.
DobniC. B. (2008). Measuring innovation culture in organizations: The development of a generalized innovation culture construct using exploratory factor analysis. European Journal of Innovation Management, 11(4), 539–559. https://doi.org/10.1108/14601060810911156
FarneseM. L.BarbieriB.ChirumboloA.PatriottaG. (2019). Managing knowledge in organizations: A Nonaka’s SECI model operationalization. Frontiers in Psychology, 10, 2730. https://doi.org/10.3389/fpsyg.2019.02730
23.
FerrarisA.GiachinoC.CiampiF.CouturierJ. (2021). R&D internationalization in medium-sized firms: The moderating role of knowledge management in enhancing innovation performances. Journal of Business Research, 128, 711–718. https://doi.org/10.1016/j.jbusres.2019.11.003
24.
FialhoP.QuintiniG.VandeweyerM. (2019). Returns to different forms of job related training: Factoring in informal learning (OECD Social, Employment and Migration Working Papers 231). OECD Publishing. https://doi.org/10.1787/b21807e9-en
25.
FornellC.LarckerD. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39–50. https://doi.org/10.2307/3151312
26.
FrostJ. (2020). Regression analysis: An intuitive guide for using and interpreting linear models. Statistics by Jim Publishing.
27.
GaoY.LiuH. (2021). How supervisor-subordinate guanxi influence employee innovative behavior: A moderated mediation model. Psychology Research and Behavior Management, 14, 2001–2014. https://doi.org/10.2147/PRBM.S342875
28.
García-PiqueresG.Serrano-BediaA.-M.Pérez-PérezM. (2019). Knowledge management practices and innovation outcomes: The moderating role of risk-taking and proactiveness. Administrative Sciences, 9(4), 75. https://doi.org/10.3390/admsci9040075
29.
Gutiérrez-GarcíaE.RecaldeM.AlfaroJ.A. (2021). Corporate communication in open innovation: A case-study of three multinationals. Corporate Communications: An International Journal, 26(2), 348–364. https://doi.org/10.1108/CCIJ-02-2020-0048
30.
HairJ. F.AndersonR. E.TathamR. L.BlackW. C. (2010). Multivariate data analysis (7th ed.). Englewood Cliffs.
31.
HairJ. F.HowardM. C.NitzlC. (2020). Assessing measurement model quality in PLS-SEM using confirmatory composite analysis. Journal of Business Research, 109, 101–110. https://doi.org/10.1016/j.jbusres.2019.11.069
ImamH.SahiA.FarasatM. (2022). The roles of supervisor support, employee engagement and internal communication in performance: A social exchange perspective. Corporate Communications: An International Journal, 28(3), 489–505. https://doi.org/10.1108/CCIJ-08-2022-0102
34.
InkpenA. C.TsangE. W. K. (2005). Social capital, networks, and knowledge transfer. The Academy of Management Review, 30(1), 146–165. https://www.jstor.org/stable/20159100
35.
JaiswalN. K.DharR. L. (2015). Transformational leadership, innovation climate, creative self-efficacy and employee creativity: A multilevel study. International Journal of Hospitality Management, 51, 30–41. https://doi.org/10.1016/j.ijhm.2015.07.002
36.
JordãoR. V. D.NovasJ. C. (2022). Information and knowledge management, intellectual capital, and sustainable growth in networked small and medium enterprises. Journal of the Knowledge Economy. Advance online publication. . https://doi.org/10.1007/s13132-022-01043-5
37.
Kozioł-NadolnaK.BeyerK. (2021). Barriers to innovative activity in the sustainable development of public sector organizations. Procedia Computer Science, 192(1), 4376–4385. https://doi.org/10.1016/j.procs.2021.09.214
38.
KurniawatiA.WiratmadjaI. I.SunaryoI.Ari SamadhiT. M. (2019). Relationship among knowledge management, innovation, and performance: A systematic literature review [Conference session]. 2019 IEEE 6th international conference on industrial engineering and applications (ICIEA) (pp. 700–704). https://doi.org/10.1109/IEA.2019.8714825
39.
LassenA. H.LaugenB. T. (2017). Open innovation: On the influence of internal and external collaboration on degree of newness. Business Process Management Journal, 23(6), 1129–1143. https://doi.org/10.1108/BPMJ-10-2016-0212
40.
LeL. T. K.PhongL. B. (2021). Improving the innovation performance for Vietnamese firm based on practices of idealized influence and individualized consideration: The mediating role of knowledge sharing. International Journal of Business Administration, 12(3), 75. https://doi.org/10.5430/ijba.v12n3p75
41.
MardaniA.NikoosokhanS.MoradiM.DoustarM. (2018). The relationship between knowledge management and innovation performance. The Journal of High Technology Management Research, 29, 12–26. https://doi.org/10.1016/j.hitech.2018.04.002
42.
MenL. R.QinY. S.JinJ. (2021). Fostering employee trust via effective supervisory communication during the COVID-19 pandemic: Through the lens of motivating language theory. International Journal of Business Communication, 59(2), 193–218. https://doi.org/10.1177/23294884211020491
43.
MuraM.LettieriE.RadaelliG.SpillerN. (2013). Promoting professionals’ innovative behaviour through knowledge sharing: the moderating role of social capital, Journal of Knowledge Management, 17(4), 527–544. https://doi.org/10.1108/JKM-03-2013-0105
44.
NewnamS.GoodeN. (2019). Communication in the workplace: Defining the conversations of supervisors. Journal of Safety Research, 70, 19–23. https://doi.org/10.1016/j.jsr.2019.04.009
45.
NonakaI.TakeuchiH. (1995). The knowledge-creating company: How Japanese companies create the dynamics of innovation. Oxford University Press.
46.
Ochoa-JiménezS.Leyva-OsunaB. A.Jacobo-HernándezC. A.García-GarcíaA. R. (2021). Knowledge management in relation to innovation and its effect on the sustainability of mexican tourism companies. Sustainability, 13(24), 13790. https://doi.org/10.3390/su132413790
47.
OdeE.AyavooR. (2020). The mediating role of knowledge application in the relationship between knowledge management practices and firm innovation. Journal of Innovation and Knowledge, 5(3), 210–218. https://doi.org/10.1016/j.jik.2019.08.002
48.
PadilhaC. K.GomesG. (2016). Innovation culture and performance in innovation of products and processes: A study in companies of textile industry. RAI: Revista de Administração e Inovação, 13(4), 285–294. https://doi.org/10.1016/j.rai.2016.09.004
49.
PeresR.MullerE.MahajanV. (2010). Innovation diffusion and new product growth models: A critical review and research directions. International Journal of Research in Marketing, 27(2), 91–106. https://doi.org/10.1016/j.ijresmar.2009.12.012
50.
PhamN. T.DoA. D.NguyenQ. V.TaV. L.DaoT. T. B.HaD. L.HoangX. T. (2021). Research on knowledge management models at universities using fuzzy analytic hierarchy process (FAHP). Sustainability, 13(2), 809. https://doi.org/10.3390/su13020809
51.
PhungT. M. T.TranD. T.VermeulenP. A. M.KnobenJ. (2021). The effects of internal and external innovation strategies on process innovation in Vietnamese firms. Asia Pacific Journal of Innovation and Entrepreneurship, 15(1), 26–38. https://doi.org/10.1108/APJIE-08-2020-0134
52.
PodsakoffP. M.MacKenzieS. B.LeeJ.PodsakoffN. P. (2003). Common method biases in behavioral research: A critical review of the literature and recommended remedies. The Journal of Applied Psychology, 88(5), 879–903. https://doi.org/10.1037/0021-9010.88.5.879
53.
PontaL.PuligaG.ManziniR. (2021). A measure of innovation performance: The Innovation Patent Index. Management Decision, 59(13), 73–98. https://doi.org/10.1108/MD-05-2020-0545
ScheinE. H. (2010). Organizational culture and leadership (4th ed.). Jossey-Bass.
56.
ShaniA. B. (R).SenaJ. A.OlinT. (2003). Knowledge management and new product development: A study of two companies. European Journal of Innovation Management, 6(3), 137–149. https://doi.org/10.1108/14601060310486217
57.
ShehzadM. U.ZhangJ.LeP. B. (2021). Role of collaborative culture and knowledge management process for stimulating radical and incremental innovation: A comparative moderation approach. Business Process Management Journal, 27(7), 2021–2050. https://doi.org/10.1108/BPMJ-02-2021-0070
58.
SinghS. K.MazzucchelliA.VessalS. R.SolidoroA. (2021). Knowledge-based HRM practices and innovation performance: Role of social capital and knowledge sharing. Journal of International Management, 27(1), 100830. https://doi.org/10.1016/j.intman.2021.100830
SpectorP. E.BrannickM. T. (2010). Common method issues: An introduction to the feature topic in organizational research methods. Organizational Research Methods, 13(3), 403–406. https://doi.org/10.1177/1094428110366303
61.
Vega-JuradoJ.Gutiérrez-GraciaA.Fernández-de-LucioI.Manjarrés-HenríquezL. (2008). The effect of external and internal factors on firms’ product innovation, Research Policy, 37(4), 616–632. https://doi.org/10.1016/j.respol.2008.01.001
62.
WilliamsL. J.HartmanN.CavazotteF. (2010). Method variance and marker variables: A review and comprehensive CFA marker technique. Organizational Research Methods, 13(3), 477–514. https://doi.org/10.1177/1094428110366036
63.
YangZ.NguyenV. T.LeP. B. (2018). Knowledge sharing serves as a mediator between collaborative culture and innovation capability: An empirical research. Journal of Business & Industrial Marketing, 33(7), 958–969. https://doi.org/10.1108/JBIM-10-2017-0245
