Abstract
As ubiquitous as smartphones, apps, and related devices are these days, it’s still not always an easy process for a user to get comfortable with a new product. This is particularly true in the setup process of a new medical device, smartphone and companion app system. Such systems can be complex, and portions of the target population may not be well-versed in using smartphones and apps. A user’s lack of experience is something that we regularly see in the process of designing and developing medical device interfaces that are used by patients at home. This puts extra pressure on developers/manufacturers to get the setup process right, otherwise the end user will not be able to use the device at all.
How can developers/manufacturers ease the burden of a patient setting up a system at home? By paying close attention to steps like unboxing a device, providing a quick reference card, making app download easy, and onboarding the user, we can lessen the burden patients face, achieve a great user experience, and facilitate the beginning of an adherent relationship between the patient and the device.