The After Visit Summary (AVS) is provided to patients after clinical visits to summarize what happened during the visit and guide future care. Despite its potential to improve shared decision-making, self-management, and communication, the design of the typical AVS is not optimized to communicate useful information in an understandable way. The AVS usability challenge is magnified in vulnerable patient populations such as those served by community health centers (CHCs). The purpose of this research was to evaluate and refine a redesigned AVS intended to better communicate information to CHC patients.
Get full access to this article
View all access options for this article.
References
1.
BarriballL.WhileA. (1994). Collecting data using a semi-structured interview: a discussion paper. Journal of Advanced Nursing. 1994, 19, 328-335
2.
CastroE.RegenmortelV.VanhaechtK.SermeusW.HeckeV. (2016). Patient empowerment, patient participation and patient-centeredness in hospital care: A concept analysis based on a literature review. Patient Education and CounselingVolume 99, Issue 12, December2016, Pages 1923-1939. 2016
Institute of Medicine (US) Committee on Health Research and the Privacy of Health Information: The HIPAA Privacy Rule. (2009). Beyond the HIPAA Privacy Rule: Enhancing Privacy, Improving Health Through Research. Washington (DC): National Academies Press (US). 2009. 2, The Value and Importance of Health Information Privacy. Retrieved from: https://www.ncbi.nlm.nih.gov/books/NBK9579/
5.
KaufmanR.PatelL.HillimanC.MorinC.PevznerJWeinstockR. S.GolandR.SheaS.StarrenJ. (2003) Usability in the real world: assessing medical information technologies in patients’ homes. Journal of Biomedical InformaticsVolume 36, Issues 1–2, February–April2003, Pages 45-60
6.
NeubergerM.DontjeK.HolzmanG.CorserB.KeskimakiA.ChantE. (2014). Examination of office visit patient preferences for the after-visit summary (AVS). Perspectives in health information management. 11(Fall). 1d.
7.
SnyderF.WuW.MillerS.JensenE.BantugE. T.WolffA. C. (2011). The role of informatics in promoting patient-centered care. Cancer journal (Sudbury, Mass.), 17(4), 211-8.
8.
VeinotT.MitchellH.AnckerJ. (2018). Good intentions are not enough: how informatics interventions can worsen inequality. Journal of the American Medical Informatics Association, Volume 25, Issue 8, 1August2018. Pages 1080–1088. Retrieved from https://doi.org/10.1093/jamia/ocy052
