Abstract
Although low participation in incident-reporting systems contributes to the problem of poor error prevention, little research has focused on improving participation. The present study is a case study of a hospital's incident reporting practices, seeking to increase both the number and quality of their incident reports by examining the usability of the reporting system itself as well as organizational factors impacting attitudes towards reporting. A snowball sample of hospital staff was recruited to identify organizational and software usability factors that both impede and promote frequent and useful incident reporting. Preliminary results suggest that time pressure is a key impediment to reporting, and that hospital staff in certain units are already attempting innovative shortcuts to cut time demands without reducing their reporting rates.
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