Why Invest in Patient Retention?

Abstract

Get full access to this article

View all access options for this article.

References

Gallo

. The value of keeping the right customers. Harvard Business Review. October 2014. https://hbr.org/2014/10/the-value-of-keeping-the-right-customers. Accessed December 27, 2018.

Rhee

Slocum

Ziemer

et al . Patient adherence improves glycemic control. Diabetes Educ. 2005;31(2): 240-250.

Hwang

Atlas

Cronin

et al . Appointment “no-shows” are an independent predictor of subsequent quality of care and resource utilization outcomes. J Gen Intern Med. 2015;30(10):1426-1433.

Schectman

Schorling

Voss

. Appointment adherence and disparities in outcomes among patients with diabetes. J Gen Intern Med. 2008;23(10):1685-1687.