Abstract
In the contemporary digital age, legislative and judicial entities are becoming more proactive in safeguarding consumer interests in response to evolving socio-economic trends. Legislation aims to meet the changing demands of contemporary customers, whose choices are shaped by technology, convenience and market accessibility. The evolution of consumer protection legislation in India is influenced by international norms and duties. This article examines the factors that lawmakers and the judiciary take into account when formulating and interpreting consumer protection legislation, especially regarding online shopping platforms. Consumer behaviour, particularly in digital markets, is fluid and needs regulatory flexibility. The research examines around 10 e-commerce websites, including Flipkart, Amazon, Homeshop18 and IndiaMART, by juxtaposing their terms and conditions with current Indian legislation. The aim is to pinpoint regulatory deficiencies and propose improvements to safeguard consumer rights in digital environments. This research underscores the significance of legal education in enhancing consumer protection. Legal education functions as a conduit between scholarly investigation and practical governance, preparing future practitioners to critically address modern consumer law issues. It cultivates awareness, analytical skills and policy acumen among both students and practitioners. This article contextualizes consumer protection within the larger scope of legal evolution in Asia by analysing the interaction of legislative frameworks, internet commerce and educational activities.
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