Redefining the Future of Work: A Mediation Model Enabling Workplace Transformation for Medium-Sized IT Product Companies of South India

Abstract

Organizations face myriad challenges in implementing a hybrid workplace as a future work policy in the post-pandemic period. Employers should identify the influencing factors and mitigation plans for successfully implementing a hybrid workplace. This study aims to investigate a mediation model of a hybrid workplace for medium-sized IT product companies. This research considers moonlighting, work engagement and work–life balance as parallel mediation constructs and employee satisfaction as serial mediation construct to understand the impact on employee performance with independent constructs as hybrid workplace and work ethics. A questionnaire-based survey was conducted through expert opinion, and the mediation constructs were analysed using bootstrapping technique. One of the key findings is that work engagement, work–life balance and employee satisfaction have significant positive impact on employee performance in hybrid workplace. Moonlighting has a significant negative impact on employee performance at a hybrid workplace. The proposed mediation model postulates and evinces that a hybrid workplace has to be implemented to enhance the work–life balance, employee satisfaction and employee performance. The identified constructs have contributed to social exchange theory using organizational citizenship behaviour and psychological employment contract as the pertinent theories of this study with future recommendations. The proposed hybrid workplace model would assist Human resources in redefining the future work policy for an exquisite work environment.