Business Process Design

Burgleman R.A. Maidique M.A. Wheelwright S.C. (1996). Strategic management of technology and innovation (2nd ed., pp. 2–117). Chicago, IL: Irwin Publishing Company.

Burton W.N. Hoy D.A. (1993). Driving down health care costs: Strategies and solutions (pp. 72–80). New York: Aspen Publishers.

Camp R.C. (1989). Benchmarking: The search for industry best practices that lead to superior performance. Milwaukee, WI: Quality Press/American Society for Quality Control.

Conti D.J. Burton W.N. (1994). The economic impact of depression in a workplace. Journal of Occupational Medicine, 36, 983–988.

Fitko J. Kalina C.M. Fisher A.M. Mitchell J.H. (1994). Cost-effectiveness analysis of an in-house corporate medical department. Journal of Occupational Medicine, 36, 161–165.

Ford D. Ryan C. (1981). Taking technology to market. Harvard Business Review, 10, 117.

Hooper M.D. (1990). Rattling sabre—New ways to compete on information. Harvard Business Review, 3, 118–125.

Kalina C.M. Fitko J. (1997). Successful business process design: Business plan development for the occupational health services unit. AAOHN Journal, 45(2), 61–67.

Kotler P. Clark R.N. (1987). Marketing for health care organizations (pp. 58–70). Englewood Cliffs, NJ: Prentice Hall.

Larson K.D. (1990). Fundamental accounting principles. Boston: Irwin Publishing.

McGee J.V. Prusah L. (1993). Managing information strategically (pp. 3–8, 37–55). New York: John Wiley and Sons, Inc.

Spendolini M.J. (1992). The benchmarking book. New York: AMACOM/The American Management Association.

Southwick A.F. (1988). The law of hospital and health care administration. Ann Arbor, MI: Health Administration Press.

Wiseman C. (1985). Strategy and computers: Information systems as competitive weapons (pp. 6–33, 179–206). Homewood, IL: Dow Jones-Irwin.

Zachau L.A. (1995). Benchmarking overview manual (pp. 35–65). Chicago: Amoco Oil Corporation.