Continuous Quality Improvement in Occupational Health Nursing

Berwick D. (1993). The voice of the customer: Kevin speaks. Quality Connection: News from the Institute for Healthcare Improvement, 2(2), 1–3.

Casalou R.F. (1991). Total quality management in health care. Hospital and Health Services Administration, 36(1), 134–146.

DiBenedetto D.V. , Harris J.S. , and McCunney R.J. (1992). Occupational Health and Safety Manual. Boston, MA: OEM Press.

Mailbusch R. (1984). Evolution of quality assurance for nursing in hospitals. In: Schroeder P. , and Mailbusch R. (Eds.) Nursing Quality Assurance: A Unit Based Approach. Rockville, MD: Aspen Publishers, pp. 3–18.

Rogers B. , Mastroianne K. , and Randolph S.A. (1992). Occupational Health Nursing Guidelines for Primary Clinical Conditions. Boston, MA: OEM Press.

Tilbury M.S. (1992). From QA to CQI: A retrospective review. In: Dieneman J. (Ed.) Continuous Quality Improvement in Nursing. Washington, DC: American Nurses Association, pp. 3–13.

Travers P.H. (1987). A Comprehensive Guide for Establishing an Occupational Health Service. Atlanta, GA: American Association of Occupational Health Nurses.