Women’s Smoking: Relationships Among Emotional Labor,Occupational Stress,and Health Promotion

This issue of Workplace Health & Safety contains a Continuing Nursing Education Module for 1.0 contact hour of continuing nursing education credit will be awarded by AAOHN upon successful completion of the posttest and evaluation.

A certificate will be awarded when the following requirements are met by the participant: (1) Participant logs on to the AAOHN LMS website at www.aaohn.org/education/online-learning-center and enrolls in the course ($10 members; $15 non-members); (2) The completed posttest and course evaluation are entered online at http://www.aaohn.org by May 2021; (3) A score of 75% (6 correct answers) is achieved by the participant.

Upon completion of this lesson, the occupational health nurse will be able to:

• Discuss the importance of health promotion behaviors and stress management in cessation of smoking in female employees of call centers.

• Explain the relationships between the women’s smoking status and their emotional labor, occupational stress, and health promotion behaviors.

The American Association of Occupational Health Nurses, Inc. is an Approved Provider of continuing nursing education by the American Association of Occupational Health Nurses, Inc., an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. The American Association of Occupational Health Nurses, Inc. is additionally approved as a CNE provider by the California Board of Registered Nursing (#CEP9283).

Contact hours received for successful completion of the posttest and evaluation may be used for relicensure, certification, and re-certification.

1. In the current study health promotion was measured by the:

2. Health Promoting Lifestyle II Scale

3. Quality of Life and Health Promotion Measures Scale

4. Health Status and Health Promotion Scale

The percentage of smokers among the participants in the current study was:

50%

15%

60%

20%

Women were more likely to smoke:

To cope in social situations

During difficult pregnancies

In times of psychological stress

For use in weight loss

The term, “emotional labor,” referred to:

Crying during labor

The culture of work in call centers

Suppression of feelings during abusive interactions

Female employees in call centers

Smokers in the South Korea call centers were:

Predominantly men and less engaged in health promotion

Took up smoking because they were bored

Were more active than their counterparts in the general population

Mostly women and less engaged in health promotion activities

Surface acting was part of the subscales measuring emotional labor and it refers to:

Faking or suppressing emotional expressions

An internal effort to control thoughts and emotions

Dressing up to work as a call center employee

Agreeing with all customer complaints

In the current study the response rate was:

68%

92%

98%

100%

The prevalence of smokers in the call centers was associated with:

Smoking rooms

Low socioeconomic status

Low scores on “deep acting”

High scores for insufficient job control