Abstract
This issue of Workplace Health & Safety contains a Continuing Nursing Education Module on “Management of Nursing Workplace Incivility in the Health Care Settings: A Systematic Review.” 1.0 contact hour of continuing nursing education credit will be awarded by AAOHN upon successful completion of the posttest and evaluation.
A certificate will be awarded when the following requirements are met by the participant: (1) Participant logs on to the AAOHN LMS website at www.aaohn.org/education/online-learning-center and enrolls in the course ($10 members; $15 non-members); (2) The completed posttest and course evaluation are entered online at http://www.aaohn.org by August 2020; (3) A score of 75% (6 correct answers) is achieved by the participant.
Upon completion of this lesson, the occupational health nurse will be able to:
Define and discuss the impact of workplace incivility on nurses, patient care, and hospitals.
Describe the state of the science of interventions targeting incivility among nurses.
Discuss the most effective intervention strategies used to address incivility among nurses.
The American Association of Occupational Health Nurses, Inc. is an Approved Provider of continuing nursing education by the American Association of Occupational Health Nurses, Inc., an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. The American Association of Occupational Health Nurses, Inc. is additionally approved as a CNE provider by the California Board of Registered Nursing (#CEP9283).
Contact hours received for successful completion of the posttest and evaluation may be used for relicensure, certification, and re-certification.
unintentional compliments couched in humor occasional undermining
More than 90% 76% Just under 63% 57%
Falls and failure to rescue Medication errors Improper clean/sterile technique Decreased prevalence of hand hygiene
Low rates of staff recruitment Presenteeism Patient acuity Turnover
Post-traumatic stress disorder Loss of motivation Bipolar disorder Acute illness episodes
Backbiting Eye rolling Gossiping All of the above
Role playing assertive communication in response to uncivil behaviors Writing a script for how best to respond to uncivil behaviors Participating in a formal simulation exercise with exposure to uncivil behavior Mentally rehearsing assertive responses to incivility scenarios
Limit assertive communication training to minimize the risk of appearing aggressive Combine education about incivility and its effects with practice in responding to uncivil behaviors Format the training so that it occurs in short, modular components Include essential teambuilding exercises in any incivility training program.