When I was first introduced to the Six Sigma process, I resisted it with every ounce of energy I had. I continuously fabricated reasons so that I was unable to complete the training that my company required. When it came time for my performance review, I could not hide the truth from my manager; I had not completed the required training. It was then that I began my journey into the world of Six Sigma. Once I understood that a black belt and a green belt certification had nothing to do with karate, I felt much better.
References
1.
BarryR.MurckoA. C.BrubakerC. E. (2002). The Six Sigma book for healthcare. Chicago: Health Administration Press
2.
BrassardM. (1994). The Six Sigma memory jogger II. Salem, NH: GOAL/QPC
