Shaping Effective Communication Skills and Therapeutic Relationships at Work: The Foundation of Collaboration

Arnold E. , & Boggs K. (1999). Interpersonal relationships: Professional communication skills for nurses. Philadelphia: W.B. Saunders Company.

Axelrod R. (1997). The complexity of cooperation. Agent-based models of competition and collaboration. Princeton, NJ: Princeton University Press.

Ellis D. (1999). Crafting society: Ethnicity, class, and communication theory. Princeton, NJ: Lawrence Erlbaum Associates.

Fischer R. , & Ertel D. (1995). Getting ready to negotiate. The getting to yes workbook. New York: Penguin Books.

Fischer R. , Ury W. , & Patton B. (1991). Getting to yes: Negotiation agreement without giving in. New York: Penguin Books.

Gray B. (1989). Collaborating: Finding common ground for multiparty problems. San Francisco: Jossey-Bass.

Gray J. (1992). Men are from Mars, women are from Venus. New York: Harper Collins.

Heath R. (1992). Human communication theory and research: Concepts, context, and challenges. Hillsdale, NJ: Lawrence Erlbaum Associates.

Henson R. (1997). Analysis of the concept of mutuality. Image: Journal of Nursing Scholarship, 29(1), 77–81.

Ledds-Herwitz W. (1992). Forum introduction: Approaches to interpersonal communication. Communication Theory, 2(2), 131–136.

Marck P. (1990). Therapeutic reciprocity: A caring phenomenon. Advances in Nursing Science, 13(1), 49–59.

McQuail D. , & Windahl S. (1981). Communication models for the study of mass communications. New York: Longman Inc.

Milligan R. , Gilroy J. , Katz K. , Rodan M. , & Subramanian K. (1999). Developing a shared language: Interdisciplinary communication among diverse health care professionals. Holistic Nurse Practitioner, 13(2), 47–53.

Northouse L.L. , & Northouse P.G. (1992). Health communication: Strategies for health professionals (2nd ed.). East Norwalk, CT: Appleton and Lange.

Rahim M.A. (1985). Referent role and styles of handling interpersonal conflict. Journal of Social Psychology, 126, 79–86.

Rosenkoetter M.M. , Reynolds B.J. , Cummings H. , & Zakutney M.A. (1993). The Barbados project: An experience in collaboration and mutuality. Nursing and Health Care, 14(10), 528–532.

Smith S. (1992). Communications in nursing. St. Louis, MO: Mosby-Year Book, Inc.

Stone G. , Singletary M. , & Richmond V. (1999). Clarifying communication theories: A hands-on approach. Ames, IA: Iowa State University Press.

Tannen D. (1990). You just don't understand: Women and men in conversation. New York: Ballantine Books.

Tannen D. (1994). Talking from 9 to 5: Women and men in the workplace: Language, sex and power. New York: Avon Books.

Ury W. (1991). Getting past no: Negotiating with difficult people. New York: Bantam Books.

Wachs J.E. (2005). Building the occupational health team. AAOHN Journal, 53(4), 166–171.

Van Ess Coeling H. , & Cukr P.L. (2000). Communication styles that promote perceptions of collaboration, quality, and nurse satisfaction. Journal of Nursing Care Quality, 14(2), 63–74.

van Servellen G. (1997). Communication skills for the health care professional: Concepts and techniques. Gaithersburg, MD: Aspen Publishers, Inc.

Zemke R. , Raines C. , & Filipczak B. (2000). Generations at work: Managing the clash of veterans, boomers, Xers, and nexters in your workplace. New York: Amacom.