Emotional Labor

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Pugliesi K. (1999). The consequences of emotional labor: Effects on work stress, job satisfaction, and well-being. Motivation and Emotion, 23(2 SI), 125–154.

Rafaeli A. , & Sutton R.J. (1987). Expression of emotion as part of the work role. Academy of Management Review, 12(1), 23–37.

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Smith D.A. , & Erickson R.J. (1997). For love or money? Work and emotional labor in a social movement organization. In Erickson R.J. , & Cuthbertson-Johnson B. (Eds.), Social Perspectives on Emotion (Vol. 4, pp. 317–346). Greenwich, CT: JAI Press.

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Sutton R.I. (1991). Maintaining norms about expressed emotions; The case of bill collectors. Administrative Science Ouarterly, 36(2), 245–268.

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Wharton A.S. (1999). The psychosocial consequences of emotion labor. The Annals of the American Academy of Political and Social Science, 561, 158–176.

Wharton A.S. , & Erickson R.T. (1995). The consequences of caring: Exploring the links between women's job and family emotion work. Sociological Quarterly, 36(2), 273–296.