Abstract

References
1.
Bartol
K.M.
, &
Martin
D.C.
(1994 ). Management, First CPCU edition . New York : McGraw-Hill .
2.
Covey
S.R.
(1989 ). The seven habits of highly effective people . New York : Simon & Schuster .
3.
Crosby
P.
(1985 ). Quality is free . New York : Dutton/Signet .
4.
Daniels
A.
(1994 ). Bringing out the best in people: How to apply the astonishing power of positive reinforcement . New York : McGraw-Hill .
5.
Dauten
D.
(1999 ). The gifted boss: How to find, create and keep great employees . New York : William Morrow .
6.
Kaplan
R.S.
, &
Norton
D.P.
(1996 ). The balanced scorecard . Cambridge, MA : Harvard Business School Press .
7.
Kirkpatrick
D.L.
(1998 ). Evaluating training programs: The four levels (2nd ed. ). San Francisco : Berrett-Koehler .
8.
Porter-O'Grady
T.
(1988 ). Proceedings of the American Occupational Health Conference , New Orleans, LA .
9.
Smith
D.K.
(1999 ). Make success measurable: A mindbook-workbook for setting goals and taking action . New York : John Wiley & Sons, Inc.
