Banking on Bots and Booze in Hospitality

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Ashrafi R. , & Mueller J. (2015). Delineating IT resources and capabilities to obtain competitive advantage and improve firm performance. Information Systems Management, 32(1), 15–38.

Pavlou P. A. , & El Sawy O. A. (2006). From IT leveraging competence to competitive advantage in turbulent environments: The case of new product development. Information Systems Research, 17(3), 198–227.

Piccoli G. , & Ives B. (2005). IT-dependent strategic initiatives and sustained competitive advantage: a review and synthesis of the literature. MIS quarterly, 29(4), 747–776.